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Privacy Policy

The Maryborough & District Committee on the Ageing Inc. will:

  • Collect only information which the organisation requires for its primary function;

  • Ensure that stakeholders are informed as to why we collect the information and how we administer the information gathered;

  • Use and disclose personal information only for our primary functions or a directly related purpose, or for another purpose with the person’s consent;

  • Store personal information securely, protecting it from unauthorised access; and

  • Provide stakeholders with access to their own information, and the right to seek its correction.

  • Your personal information is any information about an identifiable person (e.g. your name, address, phone number, email address, age, gender, workplace, or position title).

 

You can make a complaint if your privacy has been breached.

 

For a detailed list of the privacy rules we have to follow, see Chapter 2 of the Act. A basic overview of your rights is below.

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What we cannot do with your personal information

We must not:

  • use your information without first checking it is correct and up to date

  • use or give out more of your information than we need to

  • use your information for anything other purpose than we collect it for (unless required by law)

  • share your information with areas outside of the government area who collected it (unless required by law)

  • send your information outside Australia (except in specific situations).

 
Published content

The privacy principles do not apply to any of your personal information that has been           published (information that is generally available for the public to see). For example,  the principles would not apply to a book or a journal in a library or a public record in the state archives.

Safety and Security

Collecting personal information

When we collect your personal information, we must:

  • only ask you for as much information as we need for our purposes

  • do so by legal and fair means

  • tell you why we want to collect your information, what we will use it for, and, if we give it to anyone else, who they are

  • not intrude more than we need to into your private life.

 

Storing personal information

 When storing your personal information, we must:

  • keep it in a safe place and secure it from unauthorised access, use, modification, disclosure or other misuse

  • make sure you can easily find out what personal information we have of yours, what it is being used for and how you can apply to see it

  • in most cases, let you see it or correct it when you ask.

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Make a privacy complaint

You have the right to make a complaint if we breach one of your privacy rights.

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Make a complaint directly to the Committee

Speak to a Committee Member about the person/organisation that you think has breached your privacy rights, either in person or on the phone. If you are not happy with the response, send a written complaint (a letter or email) to the office telling them:

 

  • that you called or spoke to someone at their office face-to-face and that you are not satisfied with the response

  • which privacy principle you believe has been breached

  • what made you think they breached the principle.

 

If they do not send you a response, or if you are not happy with the response they give you, you can make a written complaint to the Office of the Information Commissioner (Queensland), but you must wait 45 business days from when you first made your complaint.

 

We make the following provision for private interview space when interviewing clients or talking with them about matters of a sensitive or personal nature:

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  • Our therapy room is available, in most cases, for immediate use to discuss private and sensitive matters as required.This room can be booked in advance.

  • In the event that the Therapy Room is unavailable, our Administration Office can be closed for privacy.

                  

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