What you need to know to deliver In-Home SAH Services

As a sole trader, you can deliver SAH services — but you cannot deliver them independently.

You must be engaged by a Registered SAH Provider.

You must be engaged by a Registered SAH Provider.

Under SAH, only Registered Providers can:

  • hold the legal registration

  • accept referrals

  • claim funding

  • manage compliance

  • meet the Aged Care Quality Standards

  • handle SIRS, complaints, governance, and reporting

You deliver the services. They carry the compliance.

This is the simplest, safest, lowest‑risk pathway for a sole trader.

What YOU need as a sole trader to deliver SAH services

These are the worker‑level requirements that Registered Providers must ensure you meet.

✔ ABN

You already have this.

✔ Police Check

Must be current.

✔ NDIS Worker Screening (if the provider requires it)

Many will require it because it’s the highest standard.

✔ Public Liability Insurance

Most providers expect $10–20 million cover.

✔ Professional Indemnity Insurance

Especially if you provide personal care, nursing, or specialised services.

✔ Relevant qualifications

Depending on the services you deliver:

  • Domestic assistance → no formal qualification

  • Personal care → Cert III Individual Support (or equivalent experience)

  • Home maintenance / gardening → trade or experience

  • Allied health → registration with your professional body

✔ Ability to follow the Aged Care Code of Conduct

This applies to all workers under SAH.

✔ Basic documentation skills

You must be able to:

  • record services delivered

  • report incidents

  • follow provider policies

  • maintain confidentiality

✔ Infection control awareness

Most providers require basic training.

What SAH expects from anyone delivering in‑home services

Even as a subcontractor, you must work in line with SAH principles:

1. Wellness & Reablement

Support people to maintain independence — not “do everything for them”.

2. Safety & Quality

Provide safe, consistent, respectful care.

3. Rights & Dignity

Follow the new Aged Care Act rights framework.

4. Reasonable Pricing

Your rates must align with the provider’s published price list

The real‑world checklist

You must have:

  • ABN

  • Police Check

  • NDIS Worker Screening (if required)

  • Public Liability Insurance

  • Professional Indemnity Insurance

  • Qualifications relevant to your service type

  • Understanding of Code of Conduct

  • Ability to document services

  • Reliable transport

  • Basic digital literacy (email, invoicing, apps)

You should also prepare:

  • A short capability statement

  • Your service list

  • Your hourly rates

  • Your service area

  • Your availability

  • Your insurances and certificates ready to send

If You Prefer NOT to Become a Registered Provider

You can still deliver SAH services by subcontracting to a Registered Provider.

This is ideal if you:

  • Already have staff

  • Want to avoid the heavy compliance load

  • Prefer to focus on service delivery rather than governance

In this model:

  • The Registered Provider holds the legal responsibility

  • You deliver services under their policies

  • You must meet their workforce, safety, and reporting requirements

This is the simplest pathway for many established small–medium businesses.

In Summary

If you want to subcontract instead:

  1. Contact Trilogy Care or an other registered provider

  2. Prepare your capability statement

  3. Ensure your staff meet screening and training requirements

  4. Align your policies with the provider’s compliance framework

Go back